Welcome to our FAQ page! Below you'll find answers to the most common questions about ordering, shipping, returns, and more. If you don’t see your question here, feel free to contact us directly.

🛒 Ordering

Q: How do I place an order? A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Q: Can I cancel or change my order? A: Yes, within 12 hours of placing your order. Email us at hobbycardgame@outlook.com

with your order number.

Q: Do you offer pre-orders? A: Absolutely! Pre-order items ship on or shortly after their official release date. Full details are available on our Pre-Sale Information page.

🚚 Shipping

Q: Do you ship internationally? A: Not at this time. We currently ship only within the U.S.

Q: How long does shipping take? A: Most orders arrive within 3–7 business days. You’ll receive tracking info once your order ships.

📦 Returns & Refunds

Q: Can I return trading cards? A: We accept returns on unopened, unused items within 15 days of delivery. Opened packs and single cards are not eligible for return.

Q: How do I request a refund? A: Email us at  with your order number and reason for return. Full details are on our Return & Refund Policy page.

🎴 Products & Availability

Q: Are your cards authentic? A: Yes. All trading cards sold by Hobby  Cards are 100% authentic and sourced from verified distributors.

Q: What does “Pre-Sale” mean? A: It means the item is available for reservation before its official release. You’ll receive it once it’s released and ready to ship.

Q: What if an item is out of stock? A: You can sign up for restock alerts or check back later. We update inventory regularly.

📬 Order Tracking

Q: How do I track my order? A: Visit our Track Your Order page and enter your order number. You’ll see real-time updates on your order status.

🧾 Payments

Q: What payment methods do you accept? A: We accept major credit/debit cards and secure payment platforms. All transactions are encrypted for your safety.

Q: Is my payment information secure? A: Yes. We use industry-standard SSL encryption and never store your full payment details.

🧒 Safety & Age Guidelines

Q: Are trading cards safe for children? A: Yes, but some accessories may contain small parts. Adult supervision is recommended for children under 8 years old.

📣 Contact & Support

Q: How can I contact you? 

Phone: +1 256-505-4467

Email: hobbycardgame@outlook.com